FAQS

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 Kemp House, London
Great Britain, EC1V 2NX

 Free standard shipping
on orders over £2,500.

 Support around the clock from our experts.

Are your watches guaranteed authentic?

Yes, we stand by our products and only associate ourselves with 100% genuine watches. All of our watches are sourced directly from authorised dealers only and are identical to you purchasing it from a high street store.

SwissTimepieces.co.uk abides by a strict policy and we do not associate ourselves with grey watches / replica watches.

How are you able to offer such competitive prices?

We source our watches directly from authorised dealers who are restricted on the discounts they can offer their customers. As an independent retailer of Swiss watches, we are not limited to the discounts we can offer our clients. We are an online based business which are free from large physical store overheads and therefor can reduce our margins to offer you incredibly competitive prices.

Through years of trading in the watch industry we have successfully formed partnerships with a number of authorised dealers allowing us to source any watch from our variety of Swiss watch brands.

Which payment methods do you accept?

We use SagePay to process our credit/debit card (VISA or Mastercard) payments, however we offer alternative methods including Bank / Wire transfer, Escrow & Paypal. We do not accept card payments for purchases above £10,000.00, we only accept Bank / Wire transfer or Escrow for payments above £10,000.00. This also applies to international orders. Please do not hesitate to get in touch should you wish to discuss payment.

We unfortunately do not accept cheque payments.

Do you accept returns?

SwissTimepieces.co.uk operates on a 30-day refund policy. A refund will be honoured if the watch is returned in unworn, undamaged and untampered condition.

You must return the watch using an insured and tracked shipping service. For further details on our refund policy please click here.

How much does delivery cost?

We offer free insured shipping on UK orders over £2,500, all other UK orders incur a delivery charge of £25.00. For International orders we charge a flat fee of £50.00. We deliver using DHL Express.

How long does delivery take?

Once you place an order with us a member of the SwissTimepieces.co.uk team will immediately begin processing your purchase.

For in stock watches, delivery is typically 3-7 working days throughout the UK and EU. International orders are subject to customs checks which may cause delays, however we ship using DHL Express Shipping or FedEx International Priority Shipping which takes 4-8 working days.

If you purchase a watch which is currently out of stock, you can expect delivery within 2-3 weeks. A member of our team will keep you highly informed throughout the whole delivery process. We provide delivery notifications and tracking details on all orders which allows you to monitor your purchase progress.

Do your watches come with all of the original packaging?

Yes, all of our watches are unworn in box with papers and manufacturer’s contents. Our watches are sourced from authorised dealers only and are identical to you buying it from an high street store. (Serial number, warranty, certificates, packaging, manual etc.). Our timepieces are complete with a full manufacturer warranty, stamped by the authorised dealer.

Is my watch going to be safe through the post?

We understand your concerns when having your newly purchased watch sent through the post.

A member of our team carefully inspects the watch before shipment and ensures the product is packaged safely and securely. SwissTimepieces.co.uk only use reputable shipping companies; DHL / Royal Mail.. Furthermore, all deliveries are tracked until signed for. We have shipped all over the World and have never encountered any issues when delivering watches.

I haven't received my item. What can I do?

If the guided delivery times have passed and you have not yet received your item, please contact us on info@swisstimepieces.co.uk immediately. A member of SwissTimepieces.co.uk will contact the courier to chase up your delivery and provide you with an update.

How long does delivery take?

Once you place an order with us a member of the SwissTimepieces.co.uk team will immediately begin processing your purchase.

For in stock watches, delivery is typically 3-7 working days throughout the UK and EU. International orders are subject to customs checks which may cause delays, however we ship using DHL Express Shipping or FedEx International Priority Shipping which takes 4-8 working days.

If you purchase a watch which is currently out of stock, you can expect delivery within 2-3 weeks. A member of our team will keep you highly informed throughout the whole delivery process. We provide delivery notifications and tracking details on all orders which allows you to monitor your purchase progress.

I would like to order an out of stock watch, how long does delivery take?

SwissTimepieces.co.uk has the ability to order watches from our supported brands. If the watch you desire is out of stock, we may place this on special order and have the piece within 2-3 weeks, if not sooner. Please note that some manufacturers may incur further delays, however we will keep you updated throughout the entire process.

If you purchase a watch which is currently out of stock, you can expect delivery within 2-3 weeks. A member of our team will keep you highly informed throughout the whole delivery process. We provide delivery notifications and tracking details on all orders which allows you to monitor your purchase progress.

Do you ship internationally?

Yes we ship Worldwide for a flat fee rate of £50.00. Using DHL Express Worldwide, delivery generally takes between 4-7 working days after dispatch.

Can I specify a delivery date?

Yes, if you would like to delay your delivery to a specific date we can schedule this for you. Simply contact us here after placing your order.

May I view and collect the watch in person?

Unfortunately we are solely an online business and cannot offer watch viewing appointments, however we are always happy to meet for a coffee and deliver your new watch.

Please note, due to security reasons we cannot offer collection in person unless payment as been made via Bank / Wire Transfer / Cash. Thank you.

Do you accept returns?

We offer 30 day returns, If the 30 Day purchase period expires,, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The original packaging must be in tact with no broken seals or removed tags. If the returned product fails inspection, we reserve the right to refuse the item and return the product to you.

How can I return the item back to you?

If you would like to process a return please contact us here. A member of our team will be in touch to guide you through the returns process and provide shipping information.

How long does it take for my funds to arrive?

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of your refund being issued. Generally this process is much quicker and we intend on returning your funds earlier than the 30 days guideline.

We can only issue a refund to the original payment method / payment card.

Are there any incurred charges?

If SwissTimepieces source the purchased watch and a return is later requested, we may deduct a 15% restocking and handling fee. Only regular priced items may be refunded, unfortunately sale items cannot be refunded however you will receive a credit note.

Can I send the watch back to the manufacturer?

Please do not send your purchase back to the manufacturer unless advised to do so by us under the terms of your warranty.

My refund has not arrived yet?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@swisstimepieces.co.uk.

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